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Sent: Saturday, June 04, 2011 2:25 PM
To: Raymond Tam

Hi Ray:

Just wanted to send you all a quick note regarding my order..

I knew it was time for a new PC.. i have been building my own all these years, but decided i needed to find a place that would custom-build them with quality parts, and with the care that I employed when building for myself and others.

When a co-worker recommended TPI, i thought, when the time comes, i'll give them a try. It was the right choice..

The order arrived on time, and built as promised. I appreciate the notifications regarding the minor ordering problem i had, and further notifications when the order was received and shipped. Prices were very reasonable, and I can honestly say I have found my source for parts and custom-built machines. I work in the IT field, and my co-workers build machines and fix them as I do. I have already recommended TPI to several of them. NIcely done, everyone.

thanks again..

Charley

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Sent: Saturday, April 02, 2011 7:25 AM
To: Raymond Tam

Ray,

I thought I would just drop you a note and tell you that the system is working great. I finally got everything installed and games downloaded and they are running great.

I have had one issue with the fact that the system started resetting.

I attached two pictures that describes what ended up being the root cause to the issue. It has to do with the case design and the location of the reset button, you will see in the pictures.

I wish all problems were this easy to debug and solve.

Thanks again for your help and the new system

Scott

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Sent: Friday, Monday, March 14, 2011 5:59 PM
Chip,

Just a brief note of appreciation for you and Darren. After picking up the new system you guys put together for me it took only a couple of days to acquire, install, configure, setup, register and tune the new Windows 7 and all the applications I had to replace. Only two data loss issues arose, both my fault. Lost all Internet Explorer favorites and all the XaraX graphic files I'd built over the years. The XaraX files were not stored on the old system in the normal way and I forgot to move them. And I never even tried to save the favorites from IE8 - missed it entirely.

Now, 5 days later, I'm pretty settled in with it and it's working really well. Overall, it went faster than I had anticipated, the Win 7 learning curve was flatter and there were fewer issues than I had expected. So, just wanted to say, "Thank you."

Extending peace.

Jim Rizza
jrizza@cybertrails.com

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Sent: Monday, August 9, 2010 9:45 AM
HI Chip,

I just wanted to tell you again how pleased I am with my new custom built "Photo Editing" Computer from Technology Partners. As you know I came to you when I couldn't find anything like I wanted anywhere in Arizona. I had check out all the web sites, and gone to innumerable "computer" stores. Nothing.

I'm a photographer and even though I am 69 years old, I knew I wanted a screaming CPU and video board. I was tired of Photoshop taking forever to do things. So, when I came in you sat me down and you patiently went through the options one by one. When you told me about the solid state hard drive, that's when my ears perked up. You discussed the pros and cons and I included it with my system. As a result, the Microsoft speed index on my computer is 7.1, which is a huge increase from my last computer.

As it turned out the extra monitor, I wanted wasn't available, so Frank loaned me a better one to take with me to Sedona, where I live. Then, when mine arrived, TPI paid for the postage to send it back It is clear Technology Partners spells CUSTOMER SERVICE in capital letters -- at a time when most companies, unfortunately, don't even know how to spell it.

Thanks

Jerry

Jerry Buley, Ph.D. Photography ____________________

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Sent: Friday, February 19, 2010 2:45 PM
To: Raymond Tam
Subject: Thanks

Hello,

My name is Lionel Varvel and I had TPI build a computer for me almost 3 years ago. I bought the 3 year warranty also.

About 2 months ago I had some issues with the computer and I brought it in to be serviced. I met with Frank and he said it would be fixed. I continued to have some problems with the machine and I had to bring it back 4 or 5 times but the point I want to make is that Frank never questioned the fact that I had a need and was extremely nice and helpful during this whole process, even if it could possibly be a software issue or something I did ( I am not a computer guru by any means).

The computer is now working perfectly again as the day I first brought it home. Many hours and parts were replaced to make me a happy customer and all with a smile and for that I am a loyal TPI customer for life.

Thank you for showing me how much you appreciate my business.

Sincerely,

Lionel Varvel

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Sent: Saturday, January 17, 2009 10:30 PM
Hi Chip

I thought I would send you a quick note to thank you and everyone at TPI for building a great computer! Not only is it the fastest PC I've owned , the graphics are unbelievable! It really is a quality machine. Let's not forget your customer service! It's outstanding! I'm going to recommend TPI to all my friends and family, Thank you so much!

Warren Jones
Arizona Public Service

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Sent: Saturday, April 26, 2008 12:21 PM
To: Raymond Tam
Subject: Thanks

Hi Raymond,

The new system is fantastic. Typical of how things go, after getting a new computer yesterday, I had almost no free time to hook it up, but I did get it hooked up late last night and had a chance to spend some time looking around. The performance is amazing, and the build quality is excellent; your crew does very good work. It's really nice to see a store spend the extra effort during the set up process that it's obvious went into this.

Consider the $100 difference after switching out the sound card and power supply a tip for the staff. This is a great system, well worth the cost, and I agree the on-board sound quality is as good as the X-Fi cards produce..

Thank you again for the extra effort to get it right before shipping it. I'll definitely be a repeat customer. :)

Bill Earl

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Sent: Saturday, November 10, 2007 7:37 AM
To: Raymond Tam
Subject: Thanks

I recently purchased a new computer system and was impressed with the quality of customer service given. It's rare to get the level of service you present these days. You were eager to solve my issues quickly and with no arguement. I would recommend your establishment to any of my friends and business contacts with computer needs.

Ed VanDuser

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Sent: Thursday, January 11, 2007 6:52 PM
To: Raymond Tam
Subject: Thanks

Raymond,

Just wanted to put in a good word for everyone I interact with at TPI; Frank, Grace, Chip and “the RMA guy”. They’ve been doing a great job.
TPI is a real asset to my business.

duVal Goley

Managing Partner
GP Technology Solutions

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September 21st, 2005

To Whom It May Concern:

Technology Partners has served as a vendor of PC products, including components and complete systems, to the Mars Space Flight Facility at Arizona State University for more than two years.

TPI has proved to be a reliable vendor with fast service and support, and is the first vendor I think of for bulk components orders and one-off system builds. Specifically I've worked closely with Chip McTiernan, Director of Corporate Sales, who I have found to be an excellent vendor contact and responsive to the ever-changing needs of our facility.

Sincerely,

Chris Kurtz

Systems Manager
Mars Space Flight Facility @ ASU

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September 21st, 2005

To Whom It May Concern:

On behalf of Glendale Community College's Office of Information Technology, I would like to extend sincere appreciation for the exceptional customer service received from Chip McTiernan over the last several weeks.

Chip went above and beyond the call of duty to serve the college's needs by accommodating multiple unique circumstances while meeting important deadlines. In addition to his professionalism, his assistance to split a large order shipment of computer cases, and his research to solve last minute issues with an express delivery of floppy drives, contributed to the success of our project. We have been tremendously impressed and will seek to work with Technology Partners for future needs.

If you have any further questions, or if I can be of assistance to provide details, please contact me at 623.845.3475.

Best regards,

Dorene Kessler

Glendale Community College's Office of Information Technology

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TPI has great quality products and works hard to earn our business. They work with us to configure the right equipment for the job be it server or workstation. They understand the technology and make a great partner in keeping our network infrastructure working all the time. Thank you for making my job easier!
Jeff Lathrom

IS Manager
Air Evac Lifeteam

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Being part of a large corporation typically means dealing with global vendors, but when situations occurred that they couldn’t handle I called TPI! My previous business and personal experiences with TPI gave me the confidence to recommend them for the large volume orders I needed to do my job. They came through time and time again when my team needed them to. Thanks TPI!

Tim Treat
DHL